Shipping policy

Last updated: October 15, 2026

At Rowenova, we want customers to know what to expect after placing an order. This policy explains our current delivery area, order preparation time, shipping costs, and the steps to take if a parcel is delayed.

Delivery Area

We currently offer delivery to mainland France. We do not currently offer standard delivery to French overseas territories or other countries.

Please check your delivery address carefully before submitting an order. An incomplete or incorrect address may delay delivery.

Order Preparation

Orders are generally prepared within 1–2 business days.

Business days are Monday through Friday, excluding applicable public holidays. Orders placed during weekends or public holidays may begin processing on the next business day.

The processing period covers order preparation before dispatch. It is separate from the time required for the carrier to deliver the parcel.

Estimated Delivery Time

After dispatch, delivery to mainland France generally takes 3–5 business days.

Based on these estimates, the overall time from order placement to delivery is generally 4–7 business days. These are estimates rather than guaranteed delivery dates. Weather conditions, carrier disruptions, operational delays, or address issues may affect the actual delivery time.

Shipping Fees

Standard shipping is free for eligible deliveries to mainland France.

No standard shipping fee is charged for an eligible delivery. Any additional charge applicable to a particular order must be clearly disclosed before checkout is completed.

Delivery Partners

Depending on the shipment, delivery may be handled by Colissimo, Chronopost, or Colis Privé.

The carrier used depends on the fulfilment arrangements for the order. A particular carrier is not guaranteed unless explicitly confirmed during the purchasing process.

Dispatch Location

Orders are dispatched from the actual fulfilment location assigned to the product. The dispatch location must not be confused with the delivery destination.

Where the dispatch location is relevant to an order, the applicable information should be accurately reflected in the order and delivery information. Rowenova does not represent a shipment as originating in France unless that is its actual dispatch location.

Tracking and Delivery Problems

Where tracking is available, tracking information will be provided after dispatch. It may take some time for the carrier's system to display the first update.

If a parcel has not arrived within the estimated delivery period, tracking has stopped updating, or the carrier reports delivery but you have not received the parcel, contact us with your order number.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after dispatch.